Frequently Asked Questions

Doktorpark is an innovative telemedicine platform that enables physicians to conduct remote consultations, manage their schedules, provide on-demand treatments, and more. Designed specifically for remote patient monitoring, it offers 24/7 health consultation, full personalization, and continuous support—helping you expand your telemedicine practice and optimize patient care.

Doktorpark stands out with its user-friendly interface, integrated appointment scheduling, e-prescription, report generation, language options, and advanced features such as treatment tracking. Additionally, it offers various additional features to enhance and expand telemedicine practice for doctors.

Registering with Doktorpark is completely free. You can customize the platform to suit your needs and start providing services immediately by selecting the model that best fits your usage preferences.

Yes, Doktorpark integrates with various systems such as HIS, LIS, and PACS to ensure seamless interaction and data exchange.

When making an appointment, payment can be made online by credit or debit card at the end of the appointment creation process. Thanks to our secure payment system, your information will be safe.

Yes, you can receive appointment reminders. You can select when you want to receive reminders during appointment creation or in the account settings. Reminders will be sent by email or SMS.

Doktorpark is a digital health platform built on Avartis Nova, the technology infrastructure within the Avartis ecosystem. While Avartis Nova powers the backend technology, Doktorpark delivers the specialized user experience and services for patients, healthcare professionals and institutions. In other words, Doktorpark is an independent brand powered by the robust infrastructure of Avartis Nova.

A doctor can go through your medical report with you and explain it. This helps you understand the document but does not replace a binding remote diagnosis.

A doctor can explain which values are important and what they may indicate. Previous results and context matter; for emergency values, seek local care immediately.

Yes. With the patient's consent and respect for privacy, your mother, father or a relative can join the consultation.

Yes. A doctor can explain medical terms in plain language and in your own language to help you understand your situation.

A doctor can explain your discharge letter and help you understand the aftercare advice. Any change of treatment should only be made with your treating physician.

A doctor can give preliminary guidance on which specialty may be suitable for your complaints. This is informational, not a guaranteed referral.

Yes. You can get a preliminary assessment online with a doctor until your appointment. This does not replace emergency care; in an emergency, contact your local emergency service.

A doctor can give general guidance on whether to see a GP, a specialist or a hospital first. In emergencies, call your local emergency number.

A doctor can outline the steps you should take in the health system. Rules vary by country; this is not official or administrative advice.

Yes. By reviewing your questions and complaints with a doctor beforehand, you can go to your in-person appointment better prepared and more at ease.

Yes. You can get a second opinion from a Turkish-speaking doctor. This consultation does not replace your local examination and treatment.

Yes. You can review your diagnosis-related documents with another doctor; you can upload your documents before the consultation.

You can get a preliminary assessment from a doctor quickly. This is a very sensitive matter; no cure is promised and emergency or specialist referral is made when needed.

A doctor can help you understand the reasons for two different recommendations and the differences between them, so you can decide with confidence.

A doctor can help you understand the differences between guidelines and practices in different countries.

A doctor can assess which questions you should ask about drug interactions. Do not change your medications on your own.

A doctor can help you compare the active ingredient to see if it is the same medication; for certainty, involve your pharmacy and physician too.

You can discuss with a doctor whether your symptoms could be side effects. For severe symptoms, seek local emergency care immediately.

A doctor can explain the medication schedule. You can upload the medication list for your relatives beforehand and join the consultation together.

You can discuss beforehand which medications to take on your trip. Vaccination and prescription rules must be checked separately per country.

Yes. A doctor can review your blood sugar values with you; you can also get advice for regular monitoring.

Yes. A doctor can review your blood pressure readings and explain warning signs. In case of a hypertensive emergency, seek local care immediately.

A doctor can explain what thyroid values such as TSH, T3 and T4 mean.

A doctor can go through your heart-related results with you. For chest pain or shortness of breath, always seek emergency care immediately.

You can book regular consultations in your language. This does not replace ongoing local treatment; it is a complementary service.

Yes. You can speak with a paediatrician beforehand. If there are emergency signs in children, seek emergency care without delay.

A doctor can explain the warning signs in your child. In acute emergencies, go to your local emergency service without delay.

A doctor can explain the differences in vaccination schedules between countries. Country-specific up-to-date recommendations should be checked separately.

You can talk to a doctor about your child's development; when needed, referral to paediatrics, child neurology or psychology is made.

A conversation in their own language can make access easier. For minors, privacy and parental consent are taken into account.

Yes. For sensitive topics, you can filter by gender and choose a female doctor so you feel comfortable.

You can get gynaecological advice in your language. Acute obstetric care is out of scope; local follow-up remains necessary.

A doctor can explain your pregnancy examination results. In case of bleeding, pain or fever, seek emergency care immediately.

You can discuss a urological or personal issue in your language; confidentiality and privacy are prioritised.

You can talk to a doctor about wanting children, contraception and family planning; you are referred to the relevant specialty when needed.

You can talk to a doctor in your language about the psychological strain you feel after migrating. If you have suicidal thoughts, please contact a local crisis or emergency line immediately.

You can get an initial assessment for anxiety or panic attacks; depending on your needs, referral to psychiatry or psychology is made.

You can discuss with a doctor what support might be suitable. This does not replace therapy; in a crisis, seek emergency help.

You can discuss your sleep problems and fatigue with a doctor.

A doctor can speak with your elderly relatives in their own language. Consent and the relatives' role are clearly defined for the consultation.

A doctor can advise you on health-related matters. Care services and legal advice are separate topics.

You can discuss possible next steps with a doctor. Local diagnostics are needed for a definitive diagnosis; this consultation is a starting point.

Yes. An online consultation is suitable as a first step and preliminary guidance; it does not replace an in-person examination.

Yes. You can discuss questions left open after discharge with a doctor; the discharge letter, medication plan and warning signs are addressed as a checklist.

Yes. On Doktorpark you can choose doctors who understand their language and culture, for a consultation they can trust.

You can discuss age-appropriate check-ups with a doctor. Screening programmes may differ by country.

A doctor can explain medically sound first steps for a healthier life and weight management; no miracle diets or cure promises are made.

You can get medical advice on quitting smoking in your language.

You can discuss health questions with a doctor before a long trip; vaccination and travel advice is checked separately and kept current.

You can ask which check-ups might suit you based on illnesses in your family. Genetics and screening are general; specialist testing is needed for a definitive diagnosis.

Yes. A doctor can help you prepare a checklist of questions for the clinic that will treat you.

Yes. You can discuss your post-operative recovery online. For signs of infection, pain or fever, seek local treatment immediately.

A doctor can help you understand your rehabilitation or physiotherapy plan; no binding advice is given about the provider or country system.

You can discuss with a doctor which follow-up check-ups are important after treatment; this serves as preparation for local care.

Payment is collected securely via Doktorpark and held under an escrow (trust) model; the fee is released to the doctor once the appropriate conditions are met.

If the doctor doesn't attend or you need to reschedule, it is handled according to the cancellation and refund rules and your payment is protected.

Yes. Your medical documents and personal data are protected under GDPR and data-protection law.

Yes. On doctor profiles you can see information such as language, country, specialty, gender and experience.

Online consultation is suitable for guidance and understanding; it does not replace situations requiring emergency or in-person examination. In an emergency, contact your local emergency service.

Issuing a prescription or sick note depends on the country and the doctor's authorisation; only clearly permitted services are offered.

Yes. You can choose a suitable doctor with whom you feel comfortable discussing a sensitive topic.

Yes. You can choose a doctor who speaks different Turkic languages such as Turkish, Azerbaijani or Turkmen.

Yes. You can choose a doctor with country experience who knows the health system of your country of origin.

Yes. With consent and confidentiality, several people from your family can join the consultation.

Yes. Whatever your generation, you can have your consultation in the language you express yourself best in.

Before the consultation you can upload your doctor's letter, lab results, medication list, images and list of questions.

Yes. You can send your questions to the doctor in writing before the appointment; this improves the quality of the consultation.

Yes. You can upload photos or medical images for the doctor to see in advance; mind privacy and image quality.

A short summary of the points discussed can be offered as an optional add-on service after the consultation.

Yes. A doctor can help you prepare the right questions and understand your results for your next in-person appointment.